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The following are the details on the facilities and services available.
| CHECKLIST FOR FACILITIES & SERVICES | 1* | 2* | 3* | 4* | 5*/ 5*D | YES/ NO 4* | COMMENTS |
|---|---|---|---|---|---|---|---|
| General Primarily transient, full time operations, 7 days a week in season |
N | N | N | N | N |  |
Max 10% of rooms for commercial use in hotel block or as per local law. At least one room equiped for the physically challenged. |
| Establishment to have all necessary trading licences | N | N | N | N | N | |
These documents are already detailed in General Terms and Conditions. |
| Establishment to have public laibility insurance | D | D | D | D | D | UNDER PROCESS |
Public liability insurance be specified at a minimum of Rs. 1.00 crore for 1 & 2 Star, Rs. 3.00 crore for 3 Star, Rs. 4.00 crore for 4 Star and Rs. 5.00 crore for 5 & 5 Star Deluxe hotels. |
| 24 hrs. lifts for buildings higher than ground | N | N | N | N | N | |
Mandatory for new hotels. Local laws may require a relaxation of this condition. Easy access for physically challenged persons. |
| Bedrooms, Bathrooms, Public areas and kitchens fully serviced daily | N | N | N | N | N | |
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| Floor surfaces clean and in good repair | N | N | N | N | N | |
Floors may be any type |
| Guest rooms Minimum 10 lettable rooms. All rooms with outside window/ ventilation |
N | N | N | N | N | |
|
| Minimum size of bedroom excluding bathroom in sq.ft. | 120 | 120 | 140 | 140 | 200 | |
Single occupency rooms may be 20 sq ft less |
| Air-conditioning | 25% | 25% | 50% | 100% | 100% | |
Air-conditioning/ heating depends on climatic conditions & architecture. Room temp should be between 20 & 28 Degrees C. For 4*, 5* and 5* Deluxe. (the % is of the total no. of rooms). |
| A clean change of bed and bath lien daily & between check - in's | N | N | N | N | N | |
Hotels may have a guest triggered system. For 1* & 2* on alternate days. Definitely required between each check-in. |
| Minimum bed width for single (90cm) and double beds (135cm) | D | N | N | N | N | |
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| Mattress Minimum 10cm thick | D | D | N | N | N | |
Coir, Foam or spring. Foam covered if cotton |
| Minimum bedding 2 sheets, pillow & case, blanket, mattress protector/ bed cover. | N | N | N | N | N | |
Blankets available in air-conditiioned rooms and as per Seasonal requirement in non-AC rooms. Mattress protector is desirable in 1* and 2* and necessary for all others. |
| Sufficient lighting. 1 per bed | N | N | N | N | N | |
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| A 5 amp earthed power socket | N | N | N | N | N | |
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| A bedside table and drawer | N | N | N | N | N | |
1 per tow twins and two for a double bed |
| TV with remoter - cable if available | N | N | N | N | N | |
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| A writing surface with sufficient lighting | N | N | N | N | N | |
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| Chairs | N | N | N | N | N | |
Preferable one per bedding |
| Ward robe with minimum 4 clothes hangers per bedding | N | N | N | N | N | |
In 1* & 2* these may be without doors |
| Shelves or drawer space | N | N | N | N | N | |
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| A wastepaper basket | N | N | N | N | N | |
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| Opaque curtains or screening at all windows | N | N | N | N | N | |
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| Drinking water + 1 glass tumbler per guest | N | N | N | N | N | |
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| A mirror, at least half length (3') | N | N | N | N | N | |
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| A stationary folder containing stationary and envelopes | D | D | N | N | N | |
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| A ' do not disturb' notice | N | N | N | |
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| Night spread/ bedcover with nightly turndown service |
N | N | N | |
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| In room safe | N | NEW SUITES | |||||
| Mini-bar / Fridge | N | |
Contents must conform to local laws. | ||||
| Iron and ironing board on request | N | N | -- | ||||
| Suites | N | N | |
2% of room block with a minimum of 1 | |||
| Bathrooms Percentage of rooms with dedicated (private) bathrooms with room |
25% | 75% | ALL | ALL | ALL | |
Dedicated bathrooms need not be "attached" but must have private access |
| Minimum Size of Bathroom in square feet | 30 | 30 | 36 | 36 | 45 | 45 | 25% of bathrooms in 1* & 2* to be Western style WC |
| Communal Bathrooms on same floor as rooms for 1* & 2*. Access not through Public areas, Kitchens etc |
N | N | NA | NA | NA | -- | All bathrooms, shower stalls lockable. Toilet area to have sanitary bin with lid |
| 1 bath towel and 1 hand-towel to be provided per guest |
N | N | N | N | N | |
If no attached/ dedicated bath, to provide in room. |
| One W.C. brush per toilet seat | N | N | N | N | N | |
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| Guest toiletries to be provided. Minimum 1 new soap per guest | N | N | N | N | N | |
Where bathroom is not attached, toiletries provided in room. |
| A clothes-hook in each bath/shower room | N | N | N | N | N | |
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| A sanitary bin | N | N | N | N | N | |
In communal bathrooms, these must have a cover. |
| Each western WC toilet ot have a seat and lid, toilet paper |
N | N | N | N | N | |
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| Floors and walls to have non-porous surfaces | N | N | N | N | N | |
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| Hot and Cold running water available 24 hours | D | D | N | N | N | |
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| Shower closet | N | N | N | N | N | |
Where bath-tubs are offered, a shower with shower curtains will suffice. |
| Bath tubs | D | D | |
In 4* plus hotels, some rooms should offer this option to guests. | |||
| Water saving taps/ shower | N | |
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| Energy saving lighting | N | N | N | N | N | |
In public areas |
| Bottled toiletry products | D | D | D | N | N | |
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| Hairdryers | D | D | D | N | N | ON DEMAND | Where not provided in bathroom, must be avialable on request. |
| Public Areas A lounge or seating in the lobby area |
N | N | N | N | N | |
Size would depend on check in pattern. |
| Reception facility or means to call attention | N | N | N | N | N | |
Manned minimum 16 hours a day. Call service 24 hours. |
| Accommodation, F&B and other tariffs available | N | N | N | N | N | |
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| Heating and cooling to be provided in enclosed public rooms | N | N | N | N | N | |
Temperatures to be between 20 - 28 degrees Celsius. |
| Public rest rooms for Ladies and Gents with soap and clean towels, a washbasin with running hot and cold water, a mirror, a sanitary bin with lid in unisex & ladies toilet | N | N | N | N | N | -- | In 1* & 2* hotels, this may be unisex. (4* & above should have facility for physically challenged persons). |
| Ramps with anti-slip floors and handrails at the entrance. Minimum door width should be 32" to allow wheelchair access and other facilities for the physically challenged | D | D | D | N | N | UNDER PROCESS | Wheelchair access with suitable table in at least one restaurant. |
| Public restrooms to have low height urinal (24" Max) | N | N | N | N | N | UNDER PROCESS | |
| Facilities for aurally /visually handicapped | D | D | D | N | N | -- | |
| Food & Beverage Dining Room serving Breakfast & Dinner |
D | N | N | N | N | |
Meal times to be displayed. Service to start by 7am and finish no earlier than 11pm. Minimum one hour per meal service. Breakfast may be Continental. 1* hotel without dining room must offer service in rooms |
| Multi cuisine restaurant on premises | D | D | N | N | N | |
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| Speciality restaurant | D | N | N | -- | |||
| 24 hours coffee shop | D | N | N | -- | |||
| Full service of all 3 meals in Dining room | D | D | N | N | N | |
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| A cooked breakfast be available | D | N | N | N | N | |
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| Room Service of full meals | N | N | |
In 1* this is necessary if no Dining room. 3* must offer light (pre-plated) meals | |||
| Room Service of alcoholic beverages | N | N | |
If permitted by local law | |||
| Crockery & Glassware un-chipped | N | N | N | N | N | |
Plastic ware accepted in pool area. |
| Cutlery to be at least stainless steel | N | N | N | N | N | |
Plastic ware accepted in pool area. |
| Silverware | N | -- | Necessary in 5* D hotels speciality restaurants only |
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| Bar | N | N | |
If permitted by local law | |||
| Kitchens Refrigerator with deep freeze |
N | N | N | N | N | |
Capacity based on size of F&B service |
| Segregated storage of meat, fish and vegetables | N | N | N | N | N | |
Meats & fish in freezers. Vegetables must be separate. |
| Tiled walls, non-slip floors | N | N | N | N | N | |
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| Head covering for production staff | N | N | N | N | N | |
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| Daily germicidal cleaning of florrs | N | N | N | N | N | |
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| Clean utensils | N | N | N | N | N | |
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| Six monthly medical checks for production staff | N | N | N | N | N | |
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| All food grade equipment, containers ventilation system |
N | N | N | N | N | |
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| First-aid training for all kitchen staff | N | N | N | N | N | -- | |
| Drinking water | N | N | N | N | N | |
Water treated with UV + filtration is acceptable. |
| Garbage to be segregated - wet and dry | N | N | N | N | N | |
To encourage recycling |
| Wet garbage area to be air-conditioned for 3* to 5* Deluxe categories | N | N | N | |
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| Receiving and stores to be clean and distinct from garbage area | N | N | N | N | N | |
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| Staff Quality Staff uniforms for front of the house |
N | N | N | N | N | |
Uniforms to be clean and in good repair |
| Front office staff English speaking | N | N | N | |
This may be relaxed outside the metros/ sub-metros. | ||
| Percentage of staff with minimum one year certificate course from Government recognised catering/ hotel institutes |
10% | 15% | 20% | 25% | 30% | -- | This may be relaxed for hotels in rural, pilgrimage and hill areas. |
| Staff Welfare/ Facilities Staff rest rooms |
D | D | N | N | N | |
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| Staff locker rooms | D | D | N | N | N | |
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| Toilet facilities | N | N | N | N | N | |
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| Dining area | D | D | D | N | N | |
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| Guest Services Valet (Pressing) services to be available |
D | N | N | N | N | |
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| Laundry and Dry-cleaning service to be provided | D | D | D | N | N | |
Service can be next day. In resort destinations, hill, rural & pilgrimage areas dry-cleaning services may be relaxed. |
| Paid transportation on call | D | D | N | N | N | |
Guest should be able to travel from hotel. |
| Shoe cleaning service | N | N | N | |
May be charged. Shoe cleaning machines are acceptable in corridors for 4* 5*/5d* | ||
| Ice (from drinking water) on demand | D | D | N | N | N | |
Ice machines accessible to guests are acceptable. May be placed in corridors for 4*, 5* & 5*D |
| Acceptance of common credit cards | D | D | N | N | N | |
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| Assistance with luggage on request | N | N | N | N | N | |
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| A public telephone on premises. Unit charges made known | D | D | N | N | N | |
There should be at least one telephone no higher than 24" from floor level in 5/5D* |
| Wake-up call service on request | N | N | N | N | N | |
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| Messages for guests to be recorded and delivered | N | N | N | N | N | -- | A prominently displayed message board will suffice for 1* & 2* |
| Name, Address and telephone numbers of doctors with front desk. | N | N | N | N | N | |
Doctors on call in 3, 4, 5, 5* deluxe |
| Stamps and mailing facilities | D | D | N | N | N | |
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| Newspapers available | N | N | N | N | N | -- | This may be in the lounge for 1*, 2* and 3* hotels. |
| Access to Travel desk facilities | N | N | N | N | N | |
This need not be on premise for 1 to 3* hotels |
| Left luggage facilities | D | D | N | N | N | |
This must be in a lockable room/24 hour staffed area. |
| Provision for emergency supplies - toiletries/ first aid kit | D | D | N | N | N | |
This may be a chargeable item |
| Health/ Fitness facilities | D | D | N | N | N | |
Indian system of treatments should also be preferably offered |
| Beauty Saloon and Barbers Shop | D | N | |
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| Florist | D | D | -- | ||||
| Shop/ kiosk | D | D | N | N | N | -- | New-stand, toiletries, novelties, games in resorts. |
| Money changing facilities | D | D | D | N | N | -- | |
| Bookstop | D | D | D | N | N | -- | |
| Safety & Security Staff trained in fire fighting drill |
N | N | N | N | N | |
Quaterly drill or as per law |
| Security arrangements for all hotel entrances | N | N | N | N | N | |
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| Each bedroom door fitted with lock and key, view-port/ peephole & internal securing device |
N | N | N | |
A safety chain/ wishbone latch is acceptable in place of view-port/ peephole | ||
| Safekeeping facilities available | N | N | N | N | N | |
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| Smoke detectors | N | N | N | N | N | -- | These can be battery operated |
| Fire and emergency procedure notices displayed in rooms behind door |
N | N | N | N | N | UNDER PROCESS | |
| Fire and emergency alarms should have visual & audible signals. | N | N | N | N | N | |
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| First aid kti with Over the Counter medicines with front desk | N | N | N | N | N | |
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| Communication Facilities A telephone for incoming & outgoing calls in the room |
D | N | N | N | N | |
4* plus should have direct dial and STD/ISD facilities. 1*, 2* and 3* may go through exchange |
| PC available for guest use with interent access | D | D | N | N | N | |
This can be a paid service. Upto 3*, PC can be in executive offices. Internet subject to local access being available. |
| Email service | D | D | N | N | N | |
Subject to local internet access being available |
| Fax and photocopy service | N | N | N | N | N | |
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| In Room internet connection/ data-port | D | D | D | D | N | UNDER PROCESS |
Subject to local internet access being available |
| Business Centre | D | D | D | N | N | -- | This should be a dedicated area. In resort destinations, tourist and pilgrimage centres this may be relaxed. |
| Swimming Pool | D | D | N | -- | This can be relaxed for hill destinations | ||
| Parking Facilities | D | D | N | N | N | |
Should be adequate in relation to the no. of rooms 7 banquet / convention hall capacities. Exclusively earmarked accessible parking, nearest to the entrance for physically challenged persons. |
| Conference Facilities | D | D | D | |
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| Note: D= Desirable, N= Necessary. There is no relaxation in the necessary criteria except, as specified in the comment column. | |||||||
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